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FAQ

Frequently Asked Questions


Through the Permanent Affordability Commitment Together (PACT) program, your building will receive much needed renovations, you will have access to employment opportunities affiliated with the repairs, and on-site social services will be enhanced.

What is PACT?
Through PACT, developments will be included in the federal Rental Assistance Demonstration (RAD) and convert to a more stable, federally funded program called Project-Based Section 8. This allows NYCHA to unlock funding to complete comprehensive repairs, while also ensuring homes remain permanently affordable and residents have the same basic rights as they possess in the public housing program.

What will the renovations look like?
We received a series of design questions from residents who attended mock up unit tours and other resident meetings, which we answered in the document below. To see images of the winning mock up unit design, please visit the Sample Apartment page.

Rent Café Tutorial Videos



Video #1: Part One: How to Register for Use and Obtaining Your Logon Credentials
Video #2: Part Two: Logging Onto Rent Café for the First Time as a New User and What Information is Required
Video #3: Part Three: Checking Your Balance, Paying Your Rent Online, and Entering / Updating Your Payment Information
Video #4: Part Four: Updating Your User Profile in the System and How to Keep Your Contact Information Always Current
Video #5: Part Five:  Submitting and Monitoring Your Work Order Requests